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Bangkok Post Public Company Limited

Position : Customer Relation Executive

Publish on Jan 29, 2025 | Viewed 220

Reference Id: Bkp_0004639
Company: Bangkok Post Public Company Limited
Position name: Customer Relation Executive
Job location: Bangkok , Nakhon Pathom , Nonthaburi , Pathum Thani , Samut Prakan , Samutsakorn
Non-Thais allowed: No
Department: Distribution
Job type: Permanent
Vacancy: Several positions
Gender: Male or Female
Age: non definite age
Job level: Officer
Experience: N/A
Education: N/A
Monthly salary range: Negotiable
Job field(s):
- Sales

Bangkok Post Public Company Limited publishes and distributes in print and digital media the Bangkok Post, an English-language daily newspaper.

The Company also subsidiaries and a jointly controlled entity publish and distribute the Thai-language edition, Forbes Thailand.

Job Descriptions

Contact subscribers to make their renewal payments by communicating them via phone, emails or letters.
Prepare relevant documents of subscription sales and deliver to customers such as quotation, purchase order etc.
Track on time payments with provided credit terms for Corporate customers (Credit Control).
Receive customers' complaints over the phone and solve them problems.
Keep records of subscription data to CRM system (such as data on changing address, temporary subscription suspension, subscription extension.)
Keep sales records of new subscription or subscription renewal and key in payment records to CRM system.
Receive customers' complaints and solve delivery problems on weekend and holidays.
Increase new subscription members.
Others as assigned by supervisor.

Required Qualifications

Bachelor's degree in Bachelor's degree or higher in the relevant fields..
At least 1 year of experience in the similar role or in the filed related.
Good in communication, convincing and problem-solving skills.
Good level of written and verbal English language skills.
Good in Microsoft 365 and CRM (Customer Relationship Management).
Good attitude and service minded.
Keen on customer relationship management, subscription-based knowledge and trends.
Good in digital medias and trends.

Contact

Bangkok Post Public Company Limited

136 Bangkok Post Building, Sunthornkosa Road, Klongtoey, Bangkok 10110
Contact: Human Resources Department

Tel: 02-616-4000 #1820

Fax: 02-616-4559

Email: recruit@bangkokpost.co.th