Client Relationship Officer, Thailand

Job Title Client Relationship Officer, Thailand

Department Business Development                      

Reports to General Manager, Thailand

Location Thailand

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.     

The Role

The primary function of the Client Relationship Officer is to cultivate, build and provide seamless day-to-day support and service to clients and Management to create further opportunities for business with Christie’s.

Specific duties & responsibilities will include but are not limited to

Business Development

• Work directly with the clients and staff to cultivate further opportunites for business.
• Provide service via phone and on-site/off-site support.
• Provide pre-sale and post-sale  service
• Develop a deep familiarity with all clients and their collection, anticipating and responding to their needs.
• Strategize, analyze and formulate the development of new clients and implement development strategy.
• Answer and follow up through with incoming calls and request and assist clients in a timely manner.
• Participate in telephone bidding with clients during auctions.
• Work closely, efficiently and effectively with Specialist Depts, Senior Management, Client Devt, international and regional offices and internal support departments, to serve the clients.
• Maintain thorough client cfiles and update Siebel as appropriate
• Perform other duties as assigned by Manager.

Process Implementation

• Maintatin thorough client files and update Client Relations Management system as appropriate.

Metrics and Reporting

• Maintain relationships whilst promoting other avenues of revenue, eg private sales, consignments, e-commerce – supporting clients where necessary alongside relevant departments.

Enchancing Christie’s brand

• Act as representative of Christie’s and builds relationsip with external shareholders.
• Use own relationsip to maintain and grow Christie’s presence in the market, grow its market share and create competitive advantage.

Events and Partnerships Coordination      

• Plan and execute all events related to marketing/ PR and sales preview, liaising closely with strategic partners where relevant
• Create and maintain the events calendar
• Coordinate invitation and mailing process
• Identify and help negotiate strategic partnerships

The Candidate

• Bachelor’s degree with at least 3-5 years of art-related/luxury retail or hospitality experience involving client facing.
• Excellent communication and interpersonal skills, including superior written and spoken English and Thai.  Proficiency in any third language an advantage.
• Well connected and networked in the targeted geographic market.  Excellent client services.
• Ability to work with discretion when dealing with highly confidential information.
• Strategic and creative thinking.
• Process and goal driven with superior organizational skills.
• Strong follow up skills and attention to detail.
• Ability to work independently and as part of the team.
• Ability to remain calm in stressful situation and work effectively in fast paced and time-sensitive situations.
• Multi-tasked with strong time management capability.
• Computer literate.  Email, Excel, Word and PowerPoint.