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NEW NORDIC GROUP

Position : Hotel Manager

Publish on Aug 11, 2015 | Viewed 3,834

Job information

  • Reference Id: Bkp_0002207
  • Company: NEW NORDIC GROUP
  • Position name: Hotel Manager
  • Job location: Chon Buri
  • Non-Thais allowed: No
  • Department: Front Office
  • Job type: Permanent
  • Vacancy: 2
  • Gender: Male or Female
  • Age: non definite age
  • Job level: Early-level management
  • Experience: N/A
  • Education: N/A
  • Monthly salary range: Negotiable

  • Job field(s):

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Company Overview

NEW NORDIC Hotels and Resorts is top modern Company located in a very nice, family friendly area between Jomtien and Pattaya and run under International Management.

The company is constantly building new hotel and Resorts concepts which will open every month and will become one of the busiest hotels in Pattaya area.

Job description

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaint
  • Assign duties to workers, and schedule shifts
  • Greet and register guests
  • Coordinate front-office activities of hotels and resolve problems
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
  • Confer and cooperate with other managers to ensure coordination of hotel activities
  • Collect payments, and record data pertaining to funds and expenditures
  • Manage and maintain temporary or permanent hotel facilities
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
  • Train staff members

Qualification

  • Service Minded: Deal with guests with good service and friendly demeanor
  • Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people. Understand and satisfy customer needs and employees alike
  • Leadership: Be able to motivate employees, resolve issues and complaints from guests. Motivate and guide hotel staff and resolve conflicts, leadership and managerial abilities
  • Listening: Excellent listening skills are needed
  • Management: Working with budgets, planning, creating schedules and supervising operations
  • Organization: Organized events to budgets and scheduling manpower. Operational form schedules to budgets to human resources, organizational skills are essential
  • Problem-Solving: Be able to think quickly and make decisions with problems
  • Knowledge in Sales and Marketing, Accounting, Computer systems and Administration are a plus and likely to be considered
  • Business skills
  • Excellent customer service skills
  • The ability to manage staff
  • Good written and spoken English communication skills is a must
  • The ability to communicate with people at all levels
  • Tact and diplomacy
  • The ability to keep calm under pressure and solve problems quickly
  • Energetic and enthusiasm
  • Good organizational skills