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Position : MEMBERSHIP ADVISOR (BANGKOK OFFICE)Publish on Apr 27, 2015 | Viewed 15,014 |
Job information
- Reference Id: Bkp_0002099
- Company: MVCI (THAILAND) CO.,LTD.
- Position name: MEMBERSHIP ADVISOR (BANGKOK OFFICE)
- Job location: Bangkok
- Non-Thais allowed: No
- Job type: Permanent
- Vacancy: Several positions
- Gender: Male or Female
- Age: non definite age
- Nationality: Thai
- Job level: Officer
- Experience: Over 1 Yr(s)
- Education: N/A
- Monthly salary range: Negotiable
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Job field(s):
Where Dreams Come True
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!
We invite you to discover the career of a lifetime.By joining the MVCI big family, an attractive package awaits you:
- Discounted worldwide holiday accommodation
- Multi-cultural work environment;
- Attractive salary and benefits package;
- Firm commitment to the development of careers.
- Supportive, Professional and Fun working environment
Job description
The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.
Responsibilities:
- Handle in-bound calls within stipulated service levels
- Assist customers in vacation planning and worldwide hotels reservations through the system
- Assist in resolving customer care issues and handle customer enquiries.
- Takes responsibility for call logs and documentation into the system
- Optimize booking opportunities and promote customer retention and loyalty.
- Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
- Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
- Meet up with members for one on one program education (by appointment only) on a ad-hoc basis
Qualification
- Thai Nationality Only
- 1 year of working experience in the related field is preferred
- Experience with travel related system (Marsha, TimeshareWare) will be an advantage
- Customer service oriented
- Good Communication Skills
- Excellent telephone etiquette, good written and verbal communication skills
- Ability to multi-task and work independently with minimal supervision
- Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Applicants must be willing to work on weekends and Public Holidays when scheduled to
- Willing to work on rotating shift
- Required language(s): Candidate must be fluent in English and Thai, in order to communicate with native speakers based in Singapore and Thailand respectively.
If you believe you are the one we are seeking, kindly apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.
We regret that only short-listed candidates will be notified.
Work location: Marriott Vacation Club (Thailand) Ltd at No.1 Empire Tower Building.