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Mercedes-Benz (Thailand) Limited

Position : Technical Complaint Management Manager

Publish on Mar 1, 2015 | Viewed 14,297

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Mercedes-Benz (Thailand) Limited, an automotive company operated under the umbrella of Daimler AG, the world's largest manufacturer of Mercedes-Benz vehicles, was founded on January 14, 1998. Mercedes-Benz Thailand handles the importation, assembly, and distribution of passenger cars and commercial vehicles as well as provides full maintenance and after-sales services to its clientele.

We are currently looking for qualified candidates to join the first class team according to the following position

Job description

Scope of work

  • Receive complaints from customer and solve their problems to gain highest customer satisfaction
  • Coordinate with Customer Relations of service workshop that customers  complaints in order to support service workshop to maintain customers with service workshop
  • Coordinate with internal department such as warranty in order to have customers’ vehicle History (data card) for further goodwill or claim results
  • Coordinate with workshop in case of the customers need to send vehicle for inspection at CSD such as, paint problem or serious technical problem
  • Keep contact with customers by phone, or formal document to follow up the case from time to time
  • Be an authorized representative of MBTh in clarifying or negotiating with the customers or government authorities for customer satisfaction and good image of the company
  • Report summary of customer complain or related information to management monthly

Qualification

  • Education – Bachelor degree in any field
  • Experience – 3 years in Automotive business or customer relation fields
  • Good Communication & Negotiation
  • Computer Literacy : MS Office 

Please submit  your resume to humanresources@daimler.com

Only Shortlisted candidates will be invited to the interview.