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Position : Customer Support Representative (CSR)Publish on Aug 3, 2015 | Viewed 4,086 |
Job information
- Reference Id: Bkp_0002359
- Company: eBusiness BPO
- Position name: Customer Support Representative (CSR)
- Job location: Philippines
- Non-Thais allowed: No
- Job type: Permanent
- Vacancy: Several positions
- Gender: Male or Female
- Age: non definite age
- Job level: Officer
- Experience: N/A
- Education: N/A
- Monthly salary range: 30,000 - 50,000 B
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Job field(s):
eBusiness BPO, powered by AZPIRED is a global outsourcing service center with multiple locations in India, Two offices in Cebu Philippines and new locations being developed in Bacolod Philippines. We provide our expertise to multiple market sectors in the United States, Canada and Australia. By collaborating with our clients’ and using the newest and most advanced technology, our company transparently performs the expertise in industry knowledge and provides the latest business solutions to ensure maximum return on investment to our clients’ businesses.
Our specialty is Inbound Customer Service, Technical Support, Accounting Services, as well as many different services In addition we have been certified PCI compliant by the PCI Security Standards Council.
MISSION STATEMENT
To be the most reliable outsourcing service company by delivering the most innovative end-to-end and cutting edge technology solutions with unsur
Read moreJob description
The role of the Customer Support Representative (CSR) is to provide technical support, advice and assistance to consumers and businesses with technical, hardware and software system problems. CSR’s generally deal directly with end users and must effectively communicate answers in a way they can understand. End users could be servers at restaurants, MOD (Manager on Duty), GM (General Manager), and even the owner(s) themselves.
The most common problem CSR’s deal with are connection problems, inabilities to access data, slow performance and inefficient programs. Some calls may require the CSR to remotely connect to the customer’s site to modify, install, and repair software. Hardware issues are usually limited to instructing the customer to power on/off certain devices as well as plug/unplug cables (network/Ethernet).
Qualification
Our most successful employees are customer focused, patient and friendly. They like to be experts in their fields, are natural problems solvers, and are – above all else – great communicators.
Other skills necessary to your success include:
- Excellent interpersonal skills
- Solid organizational skills
- Ability to work in a structured, team based environment
- Ability to search and retrieve data from various databases; and to multitask with multiple applications during a customer interaction.
- Possess strong communication and interpersonal skills
- Good in English is required
- Fluency in Thai is required
- Ability to employ patience and self-control in handling irate customers.
- Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
- Be able to handle frequent calls with minimal downtime
- Get the chance to work for a Fortune 50 company!
- Salary is up to 30,000.00 - 50,000.00 Baht
For IMMEDIATE HIRING! Applicants who are ready to work as soon as possible will be given priority.
Applicants will be assigned in Cebu, Philippines. Applicants must be willing to relocate for at least a year. Tickets and accomodation will be provided. Work visa will be sponsored if needed.