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Sawadee Travel Lufthansa City Center

Position : Operation Manager

Publish on Jun 26, 2015 | Viewed 3,600

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Sawadee Travel Lufthansa City Center

 

Company Background

Sawadee Travel has been in the travel business since 1986. Our office is locatedideally in the city center below the Nana Skytrain station on Sukhumvit Road. 80% ofour revenue is from repeating customers and referrals, which reflects ourconsistency in product and service quality. Customers benefit from our world-wide Lufthansa City Center travel agent networks and personal experience-sharing intraveling, as well as special deals from our operators. The travel services we provideranges from reserving flights, organizing tours and booking hotels worldwide. Ourmain customers are local and international corporations, organizations anduniversities and tourists visiting Thailand.

 

Business Traveler (Corporate) Benefit

Job description

Role: Focus on operating and developing the product and service

Report to: General Manager

Contract: Full-time Agreement

Opening Hours: 09:00 – 18:00 / Monday – Saturday

Offer: 30 - 40,000 per month / 4 months probation period

Job Scope:

Operation Manager [Main Responsibility]

Day-to-day operation

  • Selling travel products and services and dealing with customer enquiries
  • Ensure day-to-day operation of the customer service team
  • Managing  & motivating customer service team to meet targets, ensuring profitability of the company
  • Ensure quality of overall service towards customers
  • Report on sales figure, customer cases and customer service team performance

Product, Service & Process

  • Ensure complete product range of transport, hotels and tours…etc.
  • Propose new and updated travel products in store and on company website
  • Propose new services to enhance customer experience
  • Select suppliers / partners with qualified service standards
  • Responsible for contract agreements with travel operators and hotels 
  • Support and train customer service team with new products
  • Develop and enhance quality of existing sales system, tools and process

 

Customer Relationship [Supporting Role]

  • Ensure working flow between co-workers from different department (e.g. assist in translating emails / replying emails…etc.)
  • Attend meetings and functions (events) on behalf of Sawadee Travel
  • Presentation of product and service profile to corporate / individual clients

 

Group  & Outbound Tours [Supporting Role]

  • Assist in organizing and coordinating with incentive groups

 

Lufthansa City Center [Supporting Role]

  • Assist the team in LCC communication tools and connectivity
  • Attend trainings on behalf of LCC Sawadee Travel when required

Qualification

  • Able to operate with ticketing system – Galileo / Abacus / Amadeus
  • Able to communicate fluently in Thai and English, German is a plus
  • Experience in travel industry for over 3 years
  • Able to operate with basic computer software – emails, word, excel, power point programs…etc.
  • Team player
  • Service-minded