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Mercedes-Benz (Thailand) Limited

Position : After-Sales Field Force

Publish on Mar 1, 2015 | Viewed 10,982

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Mercedes-Benz (Thailand) Limited, an automotive company operated under the umbrella of Daimler AG, the world's largest manufacturer of Mercedes-Benz vehicles, was founded on January 14, 1998. Mercedes-Benz Thailand handles the importation, assembly, and distribution of passenger cars and commercial vehicles as well as provides full maintenance and after-sales services to its clientele.

We are currently looking for qualified candidates to join the first class team according to the following position

Job description

1.   Dealer visits, consulting and feedback

  • Ensure consistent creation of dealer visit reports including improvement measures and accountability on dealer level.
  • Coordinate dealer feedback to internal stakeholders on AS topics.

2.   Dealer Parts & Service Performance and Development

  • Perform operational review and consult dealer on their performance based on AS KPIs, defined targets (Parts and Oil) and workshop process consulting with the objective to improve their overall Parts and Service performance.
  • Ensure bilateral establishment of sustainably improvement measures.
  • Coordinate set-up of appropriate After-Sales dealer targets.

3.   Dealer Standard Monitoring

  • Ensure proper consulting on National After-Sales Dealer Standards, review audit results and advice on improvement measures.
  • Coordinate with BND and other AS departments on update or review of standards.
  • Observe dealer compliance with overall MBTh policies and guidelines.

4.  Customer Satisfaction Index (CSI)

  • Monitor CSI results and ensure development of sustainable dealer individual development plans.
  • Coordinate with AS Mar Com on appropriate communication measures and workshops.

Qualification

  • Bachelor degree in Business Administration or Marketing with relevant majors.
  • 2-3 years of professional experience in automotive After-Sales, preferably After-Sales retail experience and solid knowledge in workshop and parts processes.
  • Poses a positive, self-motivated outlook coupled with the analytical and strategic thinking.
  • Tactful and diplomatic with ability to convince customers and suppliers and emphasis on building team spirit.

Please submit  your resume to humanresources@daimler.com

Only Shortlisted candidates will be invited to the interview.