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Position : Customer SupportPublish on Mar 1, 2015 | Viewed 16,618 |
Job information
- Reference Id: Bkp_0001981
- Company: BLACK HAND FU (HK) LTD.
- Position name: Customer Support
- Job location: Bangkok
- Non-Thais allowed: No
- Job type: Permanent
- Vacancy: Several positions
- Gender: Male or Female
- Age: non definite age
- Nationality: Thai
- Job level: Officer
- Experience: 2 - 3 Yr(s)
- Education: Bachelor's degree up
- Monthly salary range: Negotiable
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Job field(s):
Job description
- Establish customer service center policies and practices. Create a customer-driven working environment
- Establish and maintain highly effective customer service/relations with internal and external customers through self and others.
- Achieve goals in customer service and supports the drive to achieve sales goals.
- Support sales growth through world class customer service that exceeds customer expectation
- Manage all customer services issue. Response and handle to all customer questions and customer complaint. Directs requests and unresolved issues to the designated resource.
- Identify trends in customer satisfaction or dissatisfaction and initiates action plans to resolve the issues.
- Build and Develop customer relationship management.
Qualification
- Thai nationality with Bachelor degree or higher
- At least 2-3 years’ experience in customer service role
- Excellent interpersonal and communications skills
- Problem analysis, Good planning and organizational skills
- Customer Service Orientation, Strong leadership
- Ability to work well under pressure
- Fluent in English, Thai
- Computer literacy in Microsoft Office